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Milton Kia Accessibility Standard for Customer Service

'Providing Services to People with Disabilities'

 

Milton Kia is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  Fees will not be charged for support persons.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities pertaining to vehicles sales and/or service, Milton Kia will notify customers promptly.

This clearly posted notice will include information about the reasons for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.  The notice will be placed at Milton Kia's location of 65 Ontario Street N., Milton, Ontario.

Information and communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario's accessibility laws.

 

Training for Staff

Milton Kia will provide training to employees, volunteers and others who deal with the public or third parties on their behalf.

Individuals in the following positions will be trained:  Managers, all Departments Salespersons,  Foremen,  Shuttle Bus Driver, Car Jockeys, all Reception Personnel.

This training will be provided to staff within 90 days of hire.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Milton Kia's plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
  • What to do if a person with a disability is having difficulty in accessing Milton Kia's services.

Staff will also be trained when changes are made to the plan.

Feedback process

Customers who wish to provide feedback on the way Milton Kia provides services to people with disabilities can via email, verbally suggest or call Milton Kia.

All feedback will be directed to General Manager - Sales, Fortunato Pezzo or Manager on duty.

Customers can expect to hear back within 60 days.  Complaints will be addressed according to our organization's regular complaint management procedures.

Modifications to this or other policies of Milton Kia that does respect and promote the dignity and independence of people with disabilities will be modified or removed.